Any successful crisis response requires a calm demeanor. You simply can’t be effective with crisis management if you rush your thinking or overlook important steps. Additionally, it’s important to have the full support of your team when an unplanned issue that will impact your corporate reputation surfaces.
To help my clients manage both of these tough assignments under pressure, I use an issues management worksheet that I created with the help of my colleagues. My long-term clients have a copy of this worksheet that they provide to key employees.
Whether you’re responding to TV reporters trying to report a criminal investigation or a natural disaster, it’s important to gather facts quickly and accurately. Once the facts are sorted out, a proper assessment can be made and a strategy can be approved and implemented. [Read more…]